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Please reach us at contact@musicworkflowacademy.com if you cannot find an answer to your question.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. If you have ordered a DJ/,Music Production package and it has been over three months since our initial meeting we are obligated to fill your slot with another student due to popular demand. You will be required to pay again at our existing price point. DJ & Ableton lessons are separate and cannot be exchanged.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please contact us at: return@musicworkflowacademy.com
We will make it our best endeavour to reschedule the session if Instructor/Student is ill as we prioritise health at Music Workflow Academy. Music Workflow Academy does not condone any abuse of staff, if alleged action has taken place they may be penalty of lesson time or monetary impact.
If a student turns up to a session too intoxicated or unable to complete the lessons due to lack of sleep. Those sessions become void and the tutor has a decision to cancel future lessons with you. A refund will not be provided. This will be examined on a case by case basis.
Each person in the room must pay for lessons. Thanks for your understanding. If this is not followed lessons may become void.
RETURN POLICY
Last updated January 05, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at return@musicworkflowacademy.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Refunds are decided on a case-by-case basis, and mail your return to the following address:
Music Workflow Academy - music production - ableton tutor
Attn: Returns
RMA #
140 Tarvin Road
CH5 3EE
Chester, Cheshire CH3 5EE
United Kingdom
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
return@musicworkflowacademy.com
PRIVACY POLICY
This privacy policy applies between you, the User of this Website and Music Workflow Academy, the owner and provider of this Website. Music Workflow Academy takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: .
Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data
collectively all information that you submit to Music Workflow Academy via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR
the General Data Protection Regulation (EU) 2016/679;
Music Workflow Academy,
we or us
Music Workflow Academy, a company incorporated in England and Wales with registered number 13138957 whose registered office is at FLAT 1, 140, Tarvin Road, Chester, CH3 5EE, CH3 5EE;
User or you
any third party that accesses the Website and is not either (i) employed by Music Workflow Academy and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Music Workflow Academy and accessing the Website in connection with the provision of such services; and
Website
the website that you are currently using, www.musicworkflowacademy.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Music Workflow Academy and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Music Workflow Academy is the "data controller". This means that Music Workflow Academy determines the purposes for which, and the manner in which, your Data is processed.
How we collect Data
5. We collect Data in the following ways:
a. data is given to us by you ; and
b. data is collected automatically.
Data that is given to us by you
6. Music Workflow Academy will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
in each case, in accordance with this privacy policy.
Data that is collected automatically
7. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Keeping Data secure
8. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
9. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: policy@musicworkflowacademy.com.
10. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention
11. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
12. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
13. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
14. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: policy@musicworkflowacademy.com.
15. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
16. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
17. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
18. Music Workflow Academy may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Music Workflow Academy. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
19. We may also disclose Data to a prospective purchaser of our business or any part of it.
20. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
General
21. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
22. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
23. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
24. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
25. Music Workflow Academy reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact Music Workflow Academy by email at policy@musicworkflowacademy.com.
Attribution
26. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
Online Appointments:
Appointments may be made 48 hours in advance or later. Click here and you will be directed to our Book a Session page where you can select the day and time that works best for you within our available hours. If you have a preference you may also select which engineer you would like to work with. Cancelations made within 24 hours of the appointment time will count for 100% of the fee and the lesson will count as one of your pre-paid lessons.
Bulk Time:
Bulk time must be scheduled through our booking number. After you have made payment online, call or text 07796607583. We will give you all available options. If you have purchased time in bulk you can schedule up to 24 hours in advance. If a same day appointment is available we will arrange that with you. Click here to see your options.
All sessions start at the scheduled time regardless of whether artist is present. (If you arrive an hour late, you will still pay for that hour you missed.) If you are going to be late, please contact us via contact@musicworkflowacademy.com . A no call no show will result in you forfeiting 1-2 hours of studio time.
To make the most of your paid time, it is best that you have everything ready to go. It is recommended that you are bringing your own ideas to the session as well as a notepad and pen.
You are accredited to one 10 minute break after each hour of teaching but this will eat into your session time. This is optional and you can take it if you wish.
To reschedule your session, you must contact us at least 24 hours in advance via 07796607583 or contact@musicworkflowacademy.com
PayPal, Square, Stripe, Visa, MasterCard, American Express, and Discover.
You may in the park in the East parking lot or the Street. Please do not park in the West parking lot.
Pre-paid time must be used within 12 months of purchase.
You have 24 hours from the time of purchase to request a refund.
Music Workflow Academy